Contact

Office:

26 South Main Street

Hammond NY 13646

Phone: 315-482-9975

Fax: 315-324-5917

E-mail: castlecable@cit-tele.com

 

Mailing Address:

PO Box 339, Hammond, NY 13646

Tech Support
Our tech support is available 24 hours a day 7 days a week for your convenience.
 
1-800-482-1315

Remote Programming Instructions

Office Hours:

Monday - Friday : 8:00am - 4:30pm

Send us an email

Please note :  If you submit an email after business hours or on weekends/holidays  your email will be answered during the next business day.

If this is service affecting please call the office, if after hours our On Call Service will answer and direct outage to a technician.  Charges may apply if technician is dispatched. 

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For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). 

DPS complaints may be directed as follows:

 Website: www.dps.ny.gov/complaints;

Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a-4:00p); or

Mail:    Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223