26 South Main Street
Hammond NY 13646
we are only a phone call away
1-315-482-9975
CALL US NOW
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Contact
Office:
26 South Main Street
Hammond NY 13646
Phone: 315-482-9975
Fax: 315-324-5917
E-mail: castlecable@cit-tele.com
Mailing Address:
PO Box 339, Hammond, NY 13646
Tech Support
Our tech support is available 24 hours a day 7 days a week for your convenience.
1-800-482-1315
Remote Programming Instructions
Office Hours:
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Monday - Friday : 8:00am - 4:30pm
Send us an email
Please note : If you submit an email after business hours or on weekends/holidays your email will be answered during the next business day.
If this is service affecting please call the office, if after hours our On Call Service will answer and direct outage to a technician. Charges may apply if technician is dispatched.
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For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).
DPS complaints may be directed as follows:
Website: www.dps.ny.gov/complaints;
Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a-4:00p); or
Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223